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Q: How much is shipping and how quickly will I get my package?
A: Shipping is FREE for orders over $75 within the continental U.S. that are eligble
to ship via UPS or FedEx Ground. Shipping for orders $75 or less is just $5.95.
We reach over 40 states within 3 business days or less from UPS or FedEx Ground. Our shipping is quick
because we are located in the middle of the United States (Kansas). For full details on all
shipping policies including time-in-transit, please click the link that applies
to your area below:
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Q: Is [any supplement] legal to import into my country?
A: Please check our International Shipping Page
for our current, but not comprehensive, list. The best way to find out is to check
with your local customs office.
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Q: I did not receive my order confirmation or my shipping notification?
A: This is usually due to a typo in your e-mail address. For instance,
john@hotmail.cm would not receive either notification. This part of our
system is automated and we would not see the mistake to correct it manually.
Also, our ship time is 6pm CST, Monday - Friday and shipping notifications are
not delivered until 7pm or later. If you did receive an order confirmation but
not a shipping notification, please wait 24 hours to compensate for any possible
e-mail difficulty or delay - and then
let us know.
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Q: When I track my order it says "unable to track shipment" or "invalid
tracking numbers"?
A: While you have received your tracking number, the shipper (UPS, FedEx,
etc.) hasn't scanned your package yet. Your package has shipped and we have
sent you the notification - however, it still takes the shipper an hour or
two after they pick it up from us to scan every package into their tracking
system.
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Q: I am just starting out - I workout [X] times per week, do [X] exercises
and lifts, and eat [X]. What supplements will help me build muscle and
get lean fast?
A: We have an
article
on our site about the essential supplements that answers this very question.
We also have a monthly
newsletter
that frequently covers questions like this.
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Q: I am currently taking [any supplement or medication] and have been diagnosed
with [any medical condition]. Can I take [any supplement]?
A: Unfortunately, we do not have a licensed health care professional on staff
and cannot legally or ethically answer questions of this nature. Instead, we must
let your health care provider answer all questions like this.
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Q: What are the side effects of [any creatine supplement]?
A: There are so many frequently asked questions about creatine that
we've provided a full report with answers to them all. You can
request the free report here.
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Q: What are the side effects of [any fat burning supplement]?
A: Far too many fat burners exist for us to give a short answer here.
However, we try to provide as much information as possible throughout our website.
We also always suggest reading all warnings and directions for use before ever
opening the supplement. Share this information with your doctor as well.
Please check with your doctor before using any of these supplements.
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Q: What are the side effects of [any prohormone supplement]?
A: There are many questions associated with prohormones, and we have
assembled a separate
frequently asked questions page for prohormones
due to the large number of questions about them. We also always suggest reading all warnings and directions for use before ever
opening the supplement. Share this information with your doctor as well.
Please check with your doctor before using any of these supplements.
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Q: Will you match prices with another website or catalog?
A: We realize there are many websites and catalogs selling
similar products. However, determining their legitimacy can be very time consuming.
When our satisfied customers tell us how happy they are with our service, they
also tell us the terrible experiences they have had with other websites and
catalogs - low prices but no delivery, expired supplements, weeks and even
months before delivery, and no response to phone calls or e-mails.
Customer service is our top priority. We have one of the largest selections of
supplements available online. We keep all products in stock and ship the same
business day that you order. We provide more supplement information than anyone
else we've seen, offer very competitive prices including free shipping
for all orders over $75 within the continental U.S., and provide easy e-mail notifications and order tracking.
We honestly believe that our level of customer service is unsurpassed by any other
website or catalog. We've had customers go elsewhere to save a few cents here or
there - and come back to tell us what a bad idea it was, but we understand if you
shop based on price alone and want to give one of our competitors a try.
We do adjust our prices regularly, so please
let us know if
there is a product that you believe we have not priced competitively. We sincerely
appreciate your feedback and thank you for choosing our site!
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Q: I own a gym, health food store, etc. and want to know if I can receive
a discount or wholesale pricing for buying in larger quantities?
A: Our cart does offer quantity discounts on select items throughout
our site. We note the quantity needed for a discount and our shopping cart
automatically makes this adjustment.
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